Terms of service

 

General Terms and Conditions with Customer Information

### Table of Contents

1. Scope
2. Conclusion of Contract
3. Right of Withdrawal
4. Prices and Payment Conditions
5. Delivery and Shipping Conditions
6. Contract Duration and Termination for Subscription Contracts
7. Retention of Title
8. Liability for Defects (Warranty)
9. Special Conditions for the Processing of Goods According to Customer Specifications
10. Redemption of Promotional Vouchers
11. Redemption of Gift Vouchers
12. Applicable Law
13. Jurisdiction
14. Alternative Dispute Resolution

### 1) Scope

1.1 These General Terms and Conditions (hereinafter "GTC") of Veridium Ventures  (hereinafter "Seller") apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter "Customer") concludes with the Seller regarding the goods displayed by the Seller in his online shop. The inclusion of the Customer's own conditions is hereby rejected, unless otherwise agreed.

1.2 These GTC apply accordingly to contracts for the delivery of vouchers, unless otherwise regulated.

1.3 A consumer, within the meaning of these GTC, is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business, or profession.

1.4 An entrepreneur, within the meaning of these GTC, is a natural or legal person or a partnership with legal capacity who acts in the exercise of their trade, business, or profession when concluding a legal transaction.

1.5 The subject matter of the contract can, depending on the product description of the Seller, be the one-time delivery of goods as well as the continuous delivery of goods (hereinafter “subscription contract”). In the case of a subscription contract, the Seller commits to delivering the contractually owed goods to the Customer at the agreed intervals for the duration of the contract.

**Disclaimer for Ingestion of the FilterCube by Animals**

The FilterCube is not intended for ingestion by animals. Although the FilterCube is made from natural materials that are generally harmless and do not pose a risk to the animal, we do not assume any liability for health issues resulting from the consumption of the FilterCube. It is the responsibility of the pet owner to properly install and monitor the FilterCube to prevent accidental ingestion by the animal.

**Disclaimer:**

1. **Ingestion by Animals:** We are not liable for health damages that occur if an animal swallows or otherwise ingests the FilterCube or parts of it. This includes, but is not limited to, possible digestive issues, blockages, or other health impairments.

2. **Cost Coverage:** Any costs associated with veterinary treatments, medical procedures, or other measures that become necessary as a result of the ingestion of the FilterCube will not be covered by us.

3. **Customer's Duty of Care:** The customer is responsible for the proper use of the FilterCube and ensuring that the animal does not have access to the product when it is not being used as intended.

**Note:** Despite this disclaimer, we would like to point out that the FilterCube is made from natural materials that are generally safe and do not harm the animal. However, ingestion should be avoided.

This disclaimer is in addition to all other liability limitations specified in our General Terms and Conditions.

### 2) Conclusion of Contract

2.1 The product descriptions contained in the Seller's online shop do not constitute binding offers on the part of the Seller but serve for the submission of a binding offer by the Customer.

2.2 The Customer can submit an offer via the online order form integrated into the Seller's online shop. In doing so, after placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the Customer submits a legally binding contractual offer with respect to the goods contained in the shopping cart by clicking the button that concludes the ordering process. The Customer can also submit the offer to the Seller by email or through an online contact form.

2.3 The Seller can accept the Customer's offer within five days,

- by sending the Customer a written order confirmation or an order confirmation in text form (fax or email), whereby the receipt of the order confirmation by the Customer is decisive, or
- by delivering the ordered goods to the Customer, whereby the receipt of the goods by the Customer is decisive, or
- by requesting payment from the Customer after the order is placed.

If several of the aforementioned alternatives apply, the contract is concluded at the time when one of the aforementioned alternatives occurs first. The period for acceptance of the offer begins on the day after the offer is sent by the Customer and ends at the end of the fifth day following the sending of the offer. If the Seller does not accept the Customer's offer within the aforementioned period, this shall be deemed a rejection of the offer with the consequence that the Customer is no longer bound by their declaration of intent.

2.4 When selecting a payment method offered by PayPal, the payment transaction is carried out via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal"), under the PayPal User Agreement, available at [PayPal User Agreement](https://www.paypal.com/us/webapps/mpp/ua/useragreement-full) or - if the Customer does not have a PayPal account - under the terms for payments without a PayPal account, available at [PayPal Privacy Wax](https://www.paypal.com/us/webapps/mpp/ua/privacywax-full). If the Customer selects a payment method offered by PayPal during the online order process, the Seller already declares acceptance of the Customer's offer at the time the Customer clicks the button that completes the order process.

2.5 If the payment method "Amazon Payments" is selected, the payment transaction is carried out via the payment service provider Amazon Payments Europe s.c.a., 38 avenue John F. Kennedy, L-1855 Luxembourg (hereinafter "Amazon"), under the Amazon Payments Europe User Agreement, available at [Amazon Payments](https://payments.amazon.de/help/201751590). If the Customer selects "Amazon Payments" as the payment method during the online order process, they also issue a payment order to Amazon by clicking the button that completes the order process. In this case, the Seller already declares acceptance of the Customer's offer at the time the Customer initiates the payment transaction by clicking the button that completes the order process.

2.6 When submitting an offer via the Seller's online order form, the contract text is saved by the Seller after the contract is concluded and sent to the Customer after submitting their order in text form (e.g., email, fax, or letter). Further access to the contract text by the Seller is not provided. If the Customer has set up a user account in the Seller's online shop before submitting their order, the order data will be archived on the Seller's website and can be accessed by the Customer via their password-protected user account with the corresponding login data.

2.7 Before submitting a binding order via the Seller's online order form, the Customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means of better recognizing input errors can be the zoom function of the browser, which enlarges the display on the screen. The Customer can correct their entries during the electronic ordering process using the usual keyboard and mouse functions until they click the button that concludes the ordering process.

2.8 Only the German language is available for the conclusion of the contract.

2.9 The order processing and contact are generally carried out via email and automated order processing. The Customer must ensure that the email address provided for order processing is correct so that emails sent by the Seller can be received at this address. In particular, the Customer must ensure that, when using SPAM filters, all emails sent by the Seller or by third parties commissioned by the Seller to process the order can be delivered.

### 3) Right of Withdrawal

3.1 Consumers generally have a right of withdrawal.

3.2 More detailed information on the right of withdrawal can be found in the Seller's withdrawal policy.

3.3 The right of withdrawal does not apply to consumers who do not belong to any member state of the European Union at the time of the conclusion of the contract and whose sole residence and delivery address are outside the European Union at the time of the conclusion of the contract.

### 4) Prices and Payment Conditions

4.1 Unless otherwise stated in the Seller's product description, the prices quoted are total prices that include statutory VAT. Any additional delivery and shipping costs will be stated separately in the respective product description.

4.2 In individual cases, additional costs may arise for deliveries to countries outside the European Union, which the Seller is not responsible for and which must be borne by the Customer. These include, for example, costs for money transfer through credit institutions (e.g., transfer fees, exchange rate fees) or import duties or taxes (e.g., customs duties). Such costs may also arise in relation to money transfers if the delivery is not made to a country outside the European Union, but the Customer makes the payment from a country outside the European Union.

4.3 The payment option(s) will be communicated to the Customer in the Seller's online shop.

4.4 If a payment method offered via the payment service "Shopify Payments" is selected, the payment processing will be carried out via the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter "Stripe"). The individual payment methods offered via Shopify Payments will be communicated to the Customer in the Seller's online shop. For payment processing, Stripe may use additional payment services for which special payment conditions may apply, which the Customer will be informed of separately. Further information about "Shopify Payments" can be found online at [Shopify Terms and Payments](https://www.shopify.com/legal/terms-payments-en).

### 5) Delivery and Shipping Conditions

5.1 If the Seller offers shipping, delivery is made within the delivery area specified by the Seller to the delivery address provided by the Customer, unless otherwise agreed. The delivery address specified in the Seller's order processing is decisive for the handling of the transaction.

5.2 If the delivery of the goods fails for reasons attributable to the Customer, the Customer shall bear the reasonable costs incurred by the Seller as a result. This does not apply with regard to the costs for the initial dispatch if the Customer effectively exercises their right of withdrawal. For the return costs, the regulation in the Seller's withdrawal policy applies if the right of withdrawal is effectively exercised by the Customer.

5.3 If the Customer acts as an entrepreneur, the risk of accidental loss and accidental deterioration of the sold goods passes to the Customer as soon as the Seller has delivered the goods to the freight forwarder, the carrier, or the person or institution otherwise designated to carry out the shipment. If the Customer acts as a consumer, the risk of accidental loss and accidental deterioration of the sold goods generally only passes to the Customer or a person authorized to receive the goods upon handover of the goods. In deviation from this, the risk of accidental loss and accidental deterioration of the sold goods also passes to the Customer in the case of consumers as soon as the Seller has delivered the goods to the freight forwarder, the carrier, or the person or institution otherwise designated to carry out the shipment if the Customer has commissioned the freight forwarder, the carrier, or the person or institution otherwise designated to carry out the shipment and the Seller has not previously named this person or institution to the Customer.

5.4 The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-delivery. This only applies in the event that the non-delivery is not attributable to the Seller and the Seller has, with due diligence, concluded a specific hedging transaction with the supplier. The Seller will make all reasonable efforts to procure the goods. In the event of the unavailability or only partial availability of the goods, the Customer will be informed immediately, and the consideration will be refunded immediately.

5.5 Self-collection is not possible for logistical reasons.

5.6 Vouchers are provided to the Customer as follows:

- by email

### 6) Contract Duration and Termination for Subscription Contracts

6.1 Subscription contracts are concluded for an indefinite period and may be terminated by the Customer at the end of each month.

6.2 The right to extraordinary termination for good cause remains unaffected. A good cause exists if, taking into account all circumstances of the individual case and weighing the mutual interests, the continuation of the contractual relationship until the agreed termination or until the expiry of a notice period is not reasonable.

6.3 Cancellations can be made in writing, in text form (e.g., by email), or in electronic form via the termination device provided by the Seller on his website (termination button).

### 7) Retention of Title

If the Seller provides advance payment, they retain ownership of the delivered goods until full payment of the purchase price owed.

### 8) Liability for Defects (Warranty)

8.1 Unless otherwise stipulated in the following provisions, the statutory liability for defects applies. Deviating from this, the following applies to contracts for the delivery of goods:

8.2 If the Customer acts as an entrepreneur:

- the Seller has the choice of the type of supplementary performance;
- for new goods, the limitation period for defects is one year from delivery of the goods;
- the rights and claims due to defects are excluded for used goods;
- the limitation period does not begin anew if a replacement delivery is made as part of the liability for defects.

8.3 The above-mentioned limitations and shortening of the limitation period do not apply:

- to claims for damages and reimbursement of expenses by the Customer,
- if the Seller has fraudulently concealed the defect,
- for goods that have been used in accordance with their usual purpose for a building and have caused its defectiveness,
- to any existing obligation of the Seller to provide updates for digital products in contracts for the delivery of goods with digital elements.

8.4 In addition, it applies to entrepreneurs that the statutory limitation periods for any existing statutory recourse claims remain unaffected.

8.5 If the Customer acts as a merchant within the meaning of § 1 HGB (German Commercial Code), he is subject to the commercial inspection and notification obligation in accordance with § 377 HGB. If the Customer fails to comply with the notification obligations stipulated there, the goods are deemed to be approved.

8.6 If the Customer acts as a consumer, he is asked to complain about goods delivered with obvious transport damage to the deliverer and to inform the Seller of this. If the Customer does not comply, this has no effect on his statutory or contractual defect claims.

### 9) Special Conditions for the Processing of Goods According to Customer Specifications

9.1 If the Seller owes the processing of the goods according to certain specifications of the Customer in addition to the delivery of the goods under the terms of the contract, the Customer must provide the Seller with all the contents required for the processing, such as texts, images, or graphics, in the formats, formats, image, and file sizes specified by the Seller, and grant him the necessary rights of use. The Customer is solely responsible for procuring and acquiring rights to these contents. The Customer declares and assumes responsibility that he has the right to use the contents provided to the Seller. In particular, he ensures that no rights of third parties, in particular copyrights, trademarks, and personal rights, are infringed.

9.2 The Customer shall indemnify the Seller against claims of third parties that these may assert against the Seller in connection with the contractual use of the Customer's contents by the Seller. In doing so, the Customer also assumes the necessary costs of legal defense, including all court and attorney's fees in the statutory amount. This does not apply if the Customer is not responsible for the legal violation. The Customer is obliged to provide the Seller immediately, truthfully, and completely with all information necessary for the examination of the claims and a defense in the event of a claim by third parties.

9.3 The Seller reserves the right to reject processing orders if the contents provided by the Customer for this purpose violate legal or official prohibitions or offend against public morals. This applies in particular to the provision of unconstitutional, racist, xenophobic, discriminatory, insulting, youth-endangering, and/or violence-glorifying content.

### 10) Redemption of Promotional Vouchers

10.1 Vouchers issued by the Seller free of charge as part of promotions with a certain validity period and which cannot be purchased by the Customer (hereinafter referred to as "Promotional Vouchers") can only be redeemed in the Seller's online shop and only within the specified period.

10.2 Individual products may be excluded from the voucher campaign if a corresponding restriction results from the content of the promotional voucher.

10.3 Promotional vouchers can only be redeemed before the conclusion of the order process. Subsequent offsetting is not possible.

10.4 Multiple promotional vouchers can also be redeemed in one order.

10.5 The value of the goods must at least correspond to the amount of the promotional voucher. Any remaining balance will not be refunded by the Seller.

10.6 If the value of the promotional voucher is insufficient to cover the order, one of the other payment methods offered by the Seller may be chosen to settle the difference.

10.7 The credit of a promotional voucher is neither paid out in cash nor does it earn interest.

10.8 The promotional voucher will not be refunded if the Customer returns the goods paid for in whole or in part with the promotional voucher within the scope of his statutory right of withdrawal.

10.9 The promotional voucher is transferable. The Seller can provide payment with discharging effect to the respective holder who redeems the promotional voucher in the Seller's online shop. This does not apply if the Seller has knowledge or grossly negligent ignorance of the non-authorization, legal incapacity, or lack of representation authorization of the respective holder.

### 11) Redemption of Gift Vouchers

11.1 Vouchers that can be purchased through the Seller's online shop (hereinafter "Gift Vouchers") can only be redeemed in the Seller's online shop, unless otherwise stated in the voucher.

11.2 Gift vouchers and remaining balances of gift vouchers are redeemable until the end of the third year after the year of the voucher purchase. Remaining balances will be credited to the Customer until the expiry date.

11.3 Gift vouchers can only be redeemed before the conclusion of the order process. Subsequent offsetting is not possible.

11.4 Multiple gift vouchers can also be redeemed in one order.

11.5 Gift vouchers can only be used to purchase goods and not to purchase additional gift vouchers.

11.6 If the value of the gift voucher is insufficient to cover the order, one of the other payment methods offered by the Seller may be chosen to settle the difference.

11.7 The credit of a gift voucher is neither paid out in cash nor does it earn interest.

11.8 The gift voucher is intended solely for use by the person named on it. A transfer of the gift voucher to third parties is excluded. The Seller is entitled, but not obliged, to verify the material entitlement of the respective voucher holder.

### 12) Applicable Law

12.1 All legal relationships between the parties are governed by the law of Hong Kong to the exclusion of the laws on the international sale of goods. For consumers, this choice of law applies only to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has his habitual residence.

12.2 This choice of law also does not apply with regard to the statutory right of withdrawal for consumers who, at the time of the conclusion of the contract, do not belong to any member state of the European Union and whose sole residence and delivery address are outside the European Union at the time of the conclusion of the contract.

### 13) Jurisdiction

If the Customer acts as a merchant, a legal entity under public law, or a special fund under public law with its registered office within the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract is the Seller's place of business. If the Customer's registered office is outside the territory of the Federal Republic of Germany, the Seller's place of business is the exclusive place of jurisdiction for all disputes arising from this contract, provided that the contract or claims arising from the contract can be attributed to the Customer's professional or commercial activity. In the above cases, however, the Seller is also entitled to bring an action before the court at the Customer's registered office.

### 14) Alternative Dispute Resolution

14.1 The EU Commission provides an online platform for dispute resolution at the following link: [EU ODR](https://ec.europa.eu/consumers/odr). This platform serves as a contact point for out-of-court resolution of disputes arising from online purchase or service contracts involving a consumer.

14.2 The Seller is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.